Refund policy
At Savimero, your satisfaction is important to us. If you experience a problem with your order,
please contact our customer support team as soon as possible so we can review your request
and help resolve the issue.
1. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us
promptly after delivery.
To help us investigate your claim, please include:
∙Your order number
∙Clear photos or videos of the item
∙Photos of the packaging (if applicable)
∙A brief description of the issue
After reviewing your request, we may offer a replacement, refund, or another appropriate
resolution.
2. Missing Items
If an item is missing from your order, please contact us with your order number and details of
the missing item. We will investigate and work toward an appropriate resolution.
3. Lost or Undelivered Packages
If your package appears to be lost or has not arrived within a reasonable time after shipment,
please contact us. We will investigate with our fulfillment and shipping partners and determine
the appropriate resolution.
4. Incorrect Product, Color, or Size Sent
If you receive a product, color, or size that is different from what you ordered, please contact us
and include photographs of the item received. If we confirm the error, we may provide a
replacement or refund.
5. Customer Ordering Errors
Orders are processed based on the information provided during checkout. If the correct
product, size, color, or variant was shipped as ordered, we generally cannot provide a refund or
replacement because of an incorrect selection or change of preference.
Please review your order carefully before completing your purchase
6. Change of Mind
We generally do not accept returns or issue refunds simply because you changed your mind, no longer want the item, or ordered the wrong product. Requests may be reviewed on a case-by-case basis at our sole discretion.
7. Return Authorization
Please do not return any item without contacting us first.
If a return is approved, we will provide instructions, including the correct return address if a
return is required.
Items returned without prior authorization may not be eligible for a refund.
8. Refund Processing
Once a refund has been approved, it will be issued to the original payment method used for the
purchase.
Depending on your financial institution or payment provider, it may take several business days
for the refund to appear.
9. Shipping Charges
Original shipping charges are generally non-refundable unless the refund results from a
damaged, defective, incorrect item, or another error for which Savimero is responsible.
10. Order Cancellations
If you need to cancel an order, please contact us immediately.
We will make every reasonable effort to cancel the order before it enters processing. Once an
order has been processed or shipped, cancellation may no longer be possible.
11. Supporting Documentation
To evaluate certain claims, we may request photographs, videos, tracking information, or other
documentation showing the issue with the order.
Providing complete information helps us resolve your request more quickly.
12. Contact Us
If you have questions regarding your order, returns, or refunds, please contact us through our
Contact Us page or by email:
Please include your order number in all correspondence.
Consumer Rights
Nothing in this policy limits or excludes any rights you may have under applicable consumer
protection laws.